Overview

Lead service excellence across End User Computing, Digital Workplace Technologies, cybersecurity for employee systems, and corporate servers and networks to create a seamless employee digital experience.

Key Responsibilities

• Lead delivery of workplace technology, employee-system cybersecurity, corporate server and network services.

• Establish and mature IT Service Management capabilities including Incident, Problem, Change, Knowledge and Continual Improvement.

• Lead modernisation initiatives across workplace computing, collaboration, infrastructure and network services.

• Drive digital transformation and innovation to improve productivity and efficiency.

• Collaborate across functions to implement and integrate technologies.

• Govern workplace and infrastructure platforms including cloud services, identity, endpoint management and collaboration tools.

• Partner business stakeholders to align technology capabilities with workforce needs.

• Manage vendor and managed-service-provider performance, contracts and service levels.

• Establish service-performance metrics, dashboards and employee-experience indicators.

• Partner governance teams on cybersecurity compliance and best practices.

• Evaluate emerging technologies and industry best practices.

• Develop organisational capability through coaching, succession planning and knowledge management.

Requirements

• Degree in Information Technology, Computer Science, Engineering or a related discipline.

• Ten to 15 years of IT experience, including leadership in workplace technology, infrastructure, service management or technology operations.

• Strong leadership, stakeholder-management, communication and problem-solving skills.

• Strong understanding of ITSM practices; ITIL certification preferred.

• Experience developing technology strategies, roadmaps, budgets and business cases.

• Proven experience leading multidisciplinary teams, managed service providers and technology vendors.